Privacy Policy
Introduction
At Insta Space, we are unwavering in our commitment to protecting your privacy and maintaining the highest standards of data security. This Privacy Policy details how we collect, use, retain, and share your information when you interact with our digital venue booking platform. Our approach integrates global best practices, strict legal compliance, user empowerment, and enterprise-grade security, reflecting our core values of institutional discipline, transparency, and trust.
Information We Collect
We collect only the information necessary to deliver and enhance our services:
Personal Information: Name, contact details (email, phone), user credentials
● Booking & Transaction Data: Venue selection, booking dates, preferences, payment status (all payments processed via PCI DSS-compliant third-party providers)
● Technical & Usage Data: Device, browser, IP address, session logs, and anonymized analytics for security and optimization
● Communications: Customer support interactions, feedback, and correspondence
How We Use Your Information
Your data is used exclusively for legitimate, transparent purposes:
● Processing and confirming bookings
● Generating and delivering digital contracts and secure entry instructions
● Facilitating secure payments and providing transaction receipts
● Enhancing user experience, resolving issues, and improving services
● Meeting legal, regulatory, and fraud prevention obligations
Data Sharing & Third Parties
We do not sell or rent your data. Your information is shared only with:
● Essential service providers: Payment processors, IT security vendors, access
control partners (all subject to strict contractual data protection requirements)
● Regulatory or legal authorities: Only when required to comply with applicable
laws, regulations, or valid legal processes
Your Rights & Choices
We empower you with full control over your personal information:
● Access: Obtain a copy of your data at any time
● Correction: Update or amend your data through your user dashboard
● Deletion: Request permanent deletion of your account and associated data (“Right to be Forgotten”)
● Preferences: Manage communication, marketing, and notification preferences
directly from your account
Data Security & Retention
All data is encrypted at rest and in transit using industry-leading standards
● Security audits are conducted regularly; access is restricted to authorized personnel only
● Payment details are never stored on Insta Space servers
● Data is retained only for as long as necessary for service delivery, regulatory compliance, or legitimate business needs
● In the rare event of a data breach, we will notify affected users promptly and transparently, outlining remedial actions
Cookies & Tracking Technologies
We use cookies and similar technologies to:
● Enable core site functionality and authentication
● Analyze anonymized usage patterns for platform optimization
● Remember your preferences for a seamless user experience
You can manage your cookie preferences at any time via your browser or site settings.
International Data Transfers
If your information is transferred outside of Pakistan for processing (e.g., cloud hosting or analytics), we ensure adequate safeguards are in place to protect your data, in line with international standards.
Policy Updates
We may update this policy periodically to reflect changes in law, technology, or our practices. Material changes will be communicated via email and platform notifications. We encourage you to review this policy regularly for the latest information.
Contact Us
For any privacy-related questions, requests, or concerns, please contact our Data
Protection Officer at: booking@instaspace.pk
Address:
3rd Floor, Plaza 50
CCA, DHA Phase 9,
Town, Lahore Cantt.