Book a Tour

Book a Tour

Service Policy

Purpose

This Service Policy defines the standards, commitments, and operational protocols for Insta Space’s digital venue rental platform. Our goal is to deliver transparent, reliable, and institutional-grade service for every user, fully compliant with Pakistani law and global best practices for “venue rental Lahore,” “business spaces DHA,” and “secure digital booking Pakistan.

Scope of Services

 

  • Core Offerings: Insta Space provides on-demand, hourly and daily rental of Business Spaces (meeting rooms, coworking desks, boardrooms, conference halls), Living Spaces (student/executive accommodation, lounges), and Enterprise Spaces (photography studios, storage, logistics facilities) in DHA 7 & 9, Lahore. Targeting: “business space rental Lahore,” “student accommodation DHA,” “warehouse storage Lahore.”
  • Digital Platform: All bookings, payments, contracts, and customer support are managed exclusively via Insta Space’s secure, encrypted, cloud-based platform—available 24/7 for instant venue booking.
  • Automation & Support: Instant booking confirmation, automated digital contracts, secure self check-in (OTP/QR), and 24/7 AI-powered support, with escalation to human agents for urgent matters. This Service Policy defines the standards, commitments, and operational protocols for Insta Space’s digital venue rental platform. Our goal is to deliver transparent, reliable, and institutional-grade service for every user, fully compliant with Pakistani law and global best practices for “venue rental Lahore,” “business spaces DHA,” and “secure digital booking Pakistan.

Service Delivery Standards

  • Transparency: All pricing, terms, amenities, and policies are clearly disclosed before booking. No hidden fees or undisclosed conditions.
  • Quality Assurance: Venues are maintained to rigorous standards for safety, cleanliness, comfort, and operational readiness. Preventive maintenance and regular inspections are conducted.
  • Security & Data Protection: Digital access is encrypted; public/common areas are monitored by CCTV. All user data is managed per the Insta Space Privacy Policy and relevant data protection laws.
  • Accessibility: All venues and the Insta Space platform are designed to be accessible and inclusive. Reasonable accommodations are provided for users with disabilities.
  • Customer Support: 24/7 AI-driven digital concierge, with escalation to human agents for complex or urgent issues.

Booking & Usage Protocols

  • Eligibility: Users must be 18+ or have verified guardian consent. Registration and booking data must be accurate and current.
  • Booking Confirmation: Bookings are confirmed only after successful advance payment and acceptance of digital contract terms.
  • Check-In/Check-Out: Digital access instructions are provided post-booking. Users must vacate premises promptly at booking end and restore the space to its original condition.
  • Codes of Conduct: All users must comply with published Codes of Conduct for Living, Business, and Enterprise Spaces. Violations may result in penalties, removal, or permanent exclusion.

Payments, Refunds & Cancellations

  • Payments: All payments processed via secure gateways. Advance payment is mandatory for booking confirmation.
  •  Refunds & Cancellations: Governed by the Insta Space Refund & Return Policy, which details eligibility, timelines, and procedures for all claims.
  • Non-Refundable Charges: Service fees, payment gateway charges, and taxes are non-refundable unless required by law

Service Limitations & Liability

  • Force Majeure: Insta Space is not liable for service interruptions or non-performance due to events beyond its control (natural disasters, regulatory actions, etc.).
  • Third-Party Providers: Certain services (cleaning, security, payment processing) may be delivered by vetted third parties, each contractually bound to Insta Space’s standards.
  • Limitation of Liability: Insta Space’s liability is strictly limited to the amount paid for the affected booking, except as required by Pakistani law

Compliance, Feedback & Continuous Improvement

  • Legal & Regulatory Compliance: All operations adhere to Pakistani law, local regulations, and sector best practices.
  • Continuous Improvement: Customer feedback is proactively solicited and used to refine service quality and user experience.
  • Policy Updates: This Service Policy is reviewed and updated periodically. Users are notified of substantive changes via the platform. For secure digital venue rental, business space bookings, student accommodation, and warehouse storage in Lahore, choose Insta Space for reliability, transparency, and 24/7 support.

Contact:

Email: book@instaspace.pk

Office: Plaza 50, CCA, DHA Phase 9, Town, Lahore

Office Phone: +92 (042) 3525 3041

WhatsApp Business: +92 301 668 2325